Returns & Exchanges
At Safiyaa, we want you to be completely satisfied with your purchase, which is why we offer a 14-day return window for all unworn items in their original condition. Please ensure all security tags and labels remain attached to qualify for a full refund or exchange.
Initiate Your Request
Log into our online returns portal using your order number and email address to select the items you wish to send back.
Prepare Your Package
Place the garment in its original luxury packaging, ensuring the security tag is intact and the return form is included inside.
Ship the Item
Affix the pre-paid shipping label provided in your portal request and drop the package off at your nearest authorized courier location.
Receive Your Refund
Once our quality control team inspects and approves the return, your refund will be processed to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing